Removals Crystal Palace Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Crystal Palace provides household and commercial removal and related services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

Company means Removals Crystal Palace, the provider of removal and associated services.

Customer means the person, firm or organisation requesting the services of the Company.

Services means any removal, packing, unpacking, loading, unloading, transportation, storage or related services provided by the Company.

Premises means the collection, delivery or any other address where Services are to be provided.

Goods means any items of property that are the subject of the Services.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company offers household and office removals, packing and unpacking, loading and unloading, and related services within Crystal Palace and the surrounding areas, as well as removals to and from other locations in the United Kingdom.

The exact scope of the Services, including addresses, dates, times, volume of Goods, and any special requirements, will be confirmed in the written quotation or booking confirmation. Services are provided only as specified in that confirmation and in accordance with these Terms and Conditions.

3. Quotations

All quotations are given based on the information provided by the Customer. The Customer must ensure that all details are accurate and complete, including access conditions, parking arrangements, the number of floors, whether there are lifts, stairs or restrictions, and the approximate volume or list of Goods.

Quotations are normally provided as fixed price estimates based on the agreed scope of work. The Company reserves the right to vary the price if:

There are additional Goods not disclosed at the time of quotation.

Access is significantly more difficult than described, including but not limited to long carrying distances, restricted access, or delays in gaining entry.

Services are required outside the originally agreed hours or on different dates.

There are delays or additional work arising from circumstances beyond the Companys reasonable control.

Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested date.

4. Booking Process

A booking is made when the Customer accepts the quotation and the Company confirms acceptance of the booking. Confirmation may be provided in writing or electronically.

The Company may request a deposit or part-payment to secure the booking. Any deposit requirements will be stated at the time of quotation or acceptance and must be paid by the deadline notified by the Company.

The Customer is responsible for checking all details in the booking confirmation and must notify the Company promptly of any errors or changes. Changes may result in an adjustment to the price or scheduling.

The Company reserves the right to decline or cancel any booking where the information provided is incomplete, incorrect, or where the Services cannot be delivered safely or lawfully.

5. Customer Responsibilities

The Customer agrees to:

Ensure adequate access to and from all Premises, including arranging parking permissions, permits or suspensions where required.

Ensure that Goods are properly packed, labelled and ready for removal if the Company has not been engaged to provide packing services.

Remove or safely secure all personal documents, cash, jewellery and other valuables. The Company does not accept responsibility for such items unless they have been specifically declared, itemised and agreed in writing.

Be present or represented at all times during collection and delivery, to direct the placement of Goods and to sign any relevant documents.

Ensure that all Goods to be moved are owned by the Customer or that the Customer has full authority from the owner to move them.

Comply with all applicable laws and regulations in relation to items transported, including any restrictions on hazardous or prohibited items.

6. Payments

Unless otherwise agreed in writing, payment terms are as follows:

A deposit or part-payment may be required at the time of booking to secure the date.

The balance of the price is payable no later than on completion of the Services on the moving day, or in advance if requested by the Company.

Payment must be made using an accepted payment method as advised by the Company. The Customer is responsible for ensuring that cleared funds are available by the due date.

Where payment is not received when due, the Company reserves the right to:

Susp end or cease the provision of Services.

Charge interest on overdue amounts at the statutory rate, from the due date until payment in full is received.

Retain possession of Goods pending full settlement of all sums due, to the extent permitted by law.

7. Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, notice must be given as soon as possible. Any cancellation or postponement must be communicated directly to the Company using the contact details provided in the booking confirmation.

The following charges may apply to cancellations or postponements by the Customer:

If more than 7 days notice is given before the scheduled service date, any deposit paid may be refunded or transferred at the Companys discretion, less any reasonable administration costs.

If between 3 and 7 days notice is given, the Customer may be charged up to 50 percent of the total price.

If less than 3 days notice is given, the Customer may be charged up to 100 percent of the total price.

The Company may cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or legal or safety concerns. In such cases, the Company will endeavour to offer an alternative date or a refund of any payments received for Services not yet carried out, but shall not be liable for any consequential loss or costs.

8. Access, Parking and Delays

The Customer is responsible for arranging suitable parking for the Companys vehicles at all Premises. Any parking fees, fines or penalties incurred due to inadequate arrangements or inaccurate information provided by the Customer may be charged to the Customer.

The Customer must ensure that access routes, stairways, lifts and doorways are suitable for the removal of Goods. If access is restricted or unsafe, the Company may decline to move particular items, or may propose alternative methods at additional cost.

If the Company is delayed in carrying out the Services due to reasons beyond its control, including but not limited to waiting for keys, inability to gain access, incomplete packing where packing was not contracted, or delays caused by third parties, the Company may charge a reasonable waiting or extra time fee.

9. Excluded and Restricted Items

The Company will not transport or handle certain items, including but not limited to:

Hazardous, explosive, corrosive, flammable or illegal substances or items.

Perishable goods requiring refrigeration or special handling, unless agreed in writing.

Animals, plants, or other living organisms.

Cash, jewellery, watches, precious metals, valuable collections, deeds, securities or other high value items, unless expressly declared, agreed and appropriately insured.

If any such items are presented for removal without the Companys knowledge, the Company shall not be liable for any loss, damage or consequences arising from their carriage or handling and may, at its discretion, remove, store or dispose of such items at the Customers cost.

10. Waste Regulations and Disposal

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove items designated for disposal if this has been expressly agreed and itemised as part of the Services.

Where the Company agrees to remove unwanted items or waste, the Customer confirms that they have the right to dispose of such items. The Company will dispose of them lawfully at authorised facilities. Additional charges may apply for disposal, recycling, special or bulky items.

The Company will not collect or transport controlled waste, hazardous waste or prohibited materials, except where specifically licensed and agreed. If such items are found among Goods without prior disclosure, the Company may refuse to move them and may charge for any additional handling, storage, or necessary specialist disposal.

The Customer agrees to co-operate with all reasonable requests from the Company to comply with waste transfer and environmental obligations, including any required documentation.

11. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to Goods or property is subject to the following conditions:

The Company is not liable for loss or damage arising from the Customers failure to adequately pack or protect Goods, unless the Company has provided packing services.

The Company is not liable for loss or damage arising from inherent defects, wear and tear, atmospheric or climatic conditions, or the fragile or unstable nature of certain items.

The Company is not liable for any loss of profits, loss of use, consequential or indirect loss of any kind.

Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event within a reasonable period after delivery of the Goods or completion of the Services. The Customer must provide reasonable evidence to support any claim.

Where the Company is found liable, its liability may be limited to the cost of repair or replacement of the damaged item, taking into account its age, condition and market value, or to a reasonable proportion of the price paid for the Services, whichever is lower, subject to any specific written agreement or insurance arrangements.

The Customer is encouraged to arrange appropriate insurance cover for Goods during transit and handling, particularly for items of higher value.

12. Limitations and Exclusions

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.

Subject to the above, to the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law are excluded from the Contract.

The total liability of the Company to the Customer in respect of any Contract, whether in contract, tort, negligence or otherwise, shall in no circumstances exceed the total price paid or payable for the Services under that Contract, unless otherwise agreed in writing or covered by any applicable insurance policy arranged by the Company.

13. Insurance

The Company maintains appropriate insurance cover for its operations, in accordance with industry standards. Details of cover and any applicable limits or exclusions may be provided to the Customer on request.

The Customer remains responsible for arranging additional insurance for Goods if desired, particularly where the value of Goods exceeds the standard cover or where specific insurance conditions, valuations or documentation are required.

14. Complaints

If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible, preferably on the day of the move or immediately after becoming aware of an issue.

The Company will make reasonable efforts to investigate and resolve complaints promptly and fairly. The Customer agrees to co-operate with any investigation and provide relevant information or evidence requested by the Company.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, natural disasters, war, civil commotion, strikes, lockouts, industrial disputes, road closures, accidents, public health emergencies or acts of government or regulatory bodies.

Where a force majeure event occurs, the Company may suspend the Services for the duration of the event or cancel the affected Services, and will, where practicable, discuss alternative arrangements with the Customer.

16. Privacy and Data Protection

The Company will collect and process personal data about the Customer for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.

The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal and regulatory requirements.

17. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will normally apply to that Contract, unless a change is required by law or regulatory authority, in which case it may apply immediately.

The latest version of these Terms and Conditions will be made available by the Company on request.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.

No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company.